Privacy Policy

Information we may collect

Intensity Casino may handle information that players provide directly, information created when an account is used, and technical information collected when the website is accessed. The information collected depends on the services used, the account activity involved and the checks that may be required before or during play. We aim to collect information that is reasonably needed to operate the website, provide services, meet legal responsibilities and support a safe gaming environment.

Account and contact details

When a player registers or communicates with us, we may handle details such as a name, date of birth, residential information, username, contact details and account preferences. We may also keep records of communications with support, requests made by the player, complaints, feedback and information needed to manage the account. These details help us create and administer an account, provide requested services, respond to questions and communicate important information about the website.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, proof of address, information about the source or use of funds where appropriate, and related information needed for account and risk checks. Verification material may be reviewed by authorised personnel or suitable service providers acting on our instructions. These checks help reduce fraud, protect players and support compliance with applicable requirements.

Payment and transaction records

We may handle records relating to deposits, withdrawals, payments, refunds, account balances, gaming activity and other transactions. Payment details may be processed through payment providers, and we may receive information needed to confirm or reconcile a transaction. We do not use payment information for purposes unrelated to operating the account, processing transactions, preventing misuse or meeting relevant obligations.

Device, usage and cookie data

When a player visits or uses the website, we may receive technical information such as an internet protocol address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location and information about interactions with the website. We may also use cookies and similar technologies. This information can help keep the website secure, remember preferences, understand website performance and identify unusual activity.

How we use information

Personal information may be used for purposes connected with providing and managing casino services. The purposes may include the following:

• Creating, maintaining and administering player accounts.
• Confirming identity, age, account ownership and eligibility.
• Processing deposits, withdrawals, payments and other account transactions.
• Providing customer support and responding to enquiries, requests and complaints.
• Monitoring activity to detect fraud, account misuse, collusion, money laundering, security threats or other prohibited conduct.
• Maintaining the security, availability and integrity of the website and related systems.
• Personalising settings and improving website functionality, service quality and user experience.
• Sending service messages about accounts, transactions, security, changes or other matters that are necessary to administer the service.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Meeting legal, regulatory, accounting, reporting and record-keeping obligations.

Where information is used for marketing, players may be able to withdraw consent or opt out of those communications. Choosing not to receive marketing will not normally prevent the delivery of important service, security or transaction messages. A player may still receive communications that are necessary to operate or protect the account.

Sharing information

Information may be shared with service providers that help operate the website or provide services connected with an account. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics or other operational functions. They should only handle information for relevant business purposes and in accordance with appropriate instructions or contractual requirements.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful or prohibited activity, to respond to a valid legal request, or to meet an applicable obligation. We do not intend to sell personal information as a general commercial product. If information is transferred or accessed across borders through a service provider, appropriate steps may be taken to protect it, subject to applicable requirements.

Cookies, storage and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. Some cookies are needed for core functions, including account access, security, session management and transaction processes. Other cookies may help remember preferences, measure performance, understand how pages are used or support relevant communications.

Players can manage or restrict cookies through their browser settings. Depending on the settings selected, disabling cookies may affect the availability, security or functionality of some website features. Browser settings may also allow a player to delete existing cookies or receive a notification before new cookies are placed. The settings and controls available can vary between browsers and devices.

Security and storage

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, secure systems, monitoring, verification procedures and the use of appropriate safeguards when information is transmitted or stored. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should also protect account credentials and avoid sharing passwords or verification information.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communication records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.

Information about children

The services are intended for eligible adults. We do not knowingly seek to collect personal information from anyone who is not permitted to use online gambling services. If a parent, guardian or other person believes that information has been submitted by an ineligible person, they may contact support so the matter can be reviewed.

Privacy rights and requests

Players may have rights relating to the personal information held about them. To exercise a privacy right or ask a question about how information is handled, contact support@intensitycasino.click. We may need to confirm the identity of the person making a request before providing information or making changes. This is a security measure designed to help prevent unauthorised access to an account or personal data.

Accessing your information

A player may ask for access to personal information held about them. We will review the request and, where appropriate, provide a copy or summary of relevant information. Access may be limited where providing it would affect another person's privacy, reveal security or fraud-prevention information, interfere with an investigation, or be restricted by an applicable requirement.

Correcting information

If information is inaccurate, incomplete or out of date, a player may ask for it to be corrected. We may request supporting information where needed, particularly for identity, payment, account or verification details. Some account details may also be updated through available account settings, although additional checks may apply.

Deleting information

A player may ask for personal information to be deleted. We will consider the request in light of the purpose for which the information is held and any applicable requirements. Deletion may not be possible where records must be retained for legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate purposes. Closing an account does not automatically remove every record connected with it.

Withdrawing marketing consent

A player may withdraw consent to receive marketing communications by contacting support@intensitycasino.click or by using an available unsubscribe option in a marketing message. The request will be applied to relevant marketing communications as soon as reasonably practicable. Service, security and transaction messages may continue where they are needed to manage the account or provide requested services.

Policy updates

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. Players should review the policy from time to time. If a change is significant, we may provide additional notice where appropriate. By continuing to use the website after an updated policy is published, players acknowledge the updated information practices described in it.