Intensity Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Intensity Casino. They apply to the website, mobile services, games, account functions, promotions and other services made available through the platform. By visiting, registering with or using Intensity Casino, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these terms, you must not use the website or create an account. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be shown where relevant and form part of these Terms & Conditions. If there is a conflict, the specific rule for the relevant service may apply to that service.

You are responsible for checking the current version of these terms before using the website. Intensity Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, operational needs, security measures or changes to the services. Continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must meet all legal requirements that apply to online gambling in your location. You must also meet the minimum age requirement that applies under Australian law and any other applicable rules. Intensity Casino may refuse access where gambling is not permitted, where age or identity cannot be verified, or where use of the service could breach a legal or regulatory requirement.

You must use the website only for lawful personal purposes. You must not use the service on behalf of another person, operate an account for someone else, or allow another person to access your account. You must not use the platform to conduct unlawful activity, conceal the source of funds, interfere with the operation of the website or attempt to gain an unfair advantage.

2. Accounts, verification and security

To access some services, you may need to register an account and provide accurate, complete and current information. This may include information needed to confirm your identity, age, location, payment details or eligibility. You must update your information when it changes and provide documents or other information when reasonably requested.

All information provided during registration and verification must be truthful. Creating duplicate accounts, using false details, impersonating another person or attempting to avoid account controls is not permitted. Intensity Casino may restrict, suspend or close an account where information appears inaccurate, incomplete or misleading, or where account activity raises security, compliance or fraud concerns.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity occurred because of a failure by Intensity Casino to maintain reasonable security. You must contact the platform through the available support channels as soon as you become aware of unauthorised access, lost credentials or any other security issue. Do not share passwords or payment access with another person.

Account suspension or closure

Intensity Casino may suspend, limit or close an account where this is necessary to protect the platform, comply with applicable requirements, investigate suspected misconduct, verify information or manage responsible gambling concerns. Access may also be restricted if you breach these terms, misuse a promotion, interfere with a game or attempt to manipulate an outcome.

If an account is closed or suspended, you must not create or use another account unless permission has been provided. Any review of account funds will be handled in accordance with applicable requirements and the circumstances of the account. Where legally permitted, Intensity Casino may retain information relevant to security, compliance, disputes or record-keeping.

3. Games, funds and transactions

Games are provided for entertainment. You acknowledge that gambling involves the risk of losing money and that no outcome is guaranteed. Game results are determined by the relevant game systems and rules. You must review the information displayed for a game before placing a wager, including any applicable instructions, stake options, winning conditions and restrictions.

You must have sufficient available funds before placing a wager. A transaction may be declined, reversed, delayed or subject to review for technical, security, payment or compliance reasons. You must use a payment method that belongs to you or that you are authorised to use. Payments made using another person’s account or unauthorised funds are not permitted.

You are responsible for checking transaction details before confirming a deposit, withdrawal or wager. If you notice an error, duplicate transaction, unexplained balance change or other issue, you should report it promptly through the available support channels. Technical errors may be corrected, including where a wager or result has been recorded incorrectly.

Promotions and bonuses

Promotions, bonuses and promotional rewards may be subject to separate terms. These terms may include eligibility requirements, time limits, wagering conditions, game restrictions, maximum values or withdrawal conditions. You should read the applicable promotion terms before opting in or using a promotional reward.

Intensity Casino may refuse, amend or withdraw a promotion where permitted by the applicable terms. A promotion must not be abused through multiple accounts, coordinated play, technical exploitation or any other method intended to obtain an improper benefit. Where misuse is identified, promotional rewards or related transactions may be reviewed or cancelled in accordance with the relevant rules.

Errors and unavailable services

The website and games may occasionally be unavailable because of maintenance, updates, connectivity problems, third-party services or circumstances outside reasonable control. Intensity Casino does not guarantee uninterrupted access or that every feature will always be available. If a technical error affects a game, transaction or account balance, the matter may be investigated and corrected in a fair and reasonable manner.

4. Responsible gambling, privacy and legal information

Intensity Casino supports responsible gambling. Gambling should be treated as entertainment and not as a way to earn income, recover losses or resolve financial difficulties. You should only gamble with money you can afford to lose and should set personal limits for time and spending before you begin.

• Take regular breaks and avoid chasing losses.
• Do not gamble when you are distressed, impaired or under pressure.
• Keep gambling separate from essential household spending.
• Use available account controls, limits, breaks or self-exclusion options where appropriate.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may contact Intensity Casino through the support options displayed on the website to ask about responsible gambling tools or account restrictions. Requests for a break or self-exclusion should be made as soon as you feel gambling is no longer enjoyable or is becoming difficult to control. You must not attempt to bypass a restriction by creating another account.

Privacy and personal information

Personal information is handled in accordance with the Intensity Casino Privacy Policy and applicable Australian privacy requirements. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, support responsible gambling, maintain security and meet legal obligations. The Privacy Policy explains how information may be collected, stored, used and disclosed.

Website content and intellectual property

The website, including its design, text, graphics, software and other content, is protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, reproduce, reverse engineer, interfere with or commercially exploit any part of the platform without permission.

Liability, complaints and governing rules

To the extent permitted by law, Intensity Casino is not responsible for losses caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by a user, unauthorised access caused by failure to protect login details, or interruption of networks and third-party services. Nothing in these terms excludes rights or protections that cannot lawfully be excluded under Australian law.

If you have a question or complaint, please use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and legal requirements.

These Terms & Conditions are intended to be read together with the Privacy Policy, responsible gambling information and any applicable game or promotion rules. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.