Responsible Gaming

Gamble responsibly

Responsible gambling means making informed choices, staying in control and understanding that every wager involves risk. Casino games are based on chance, and past results do not predict future outcomes. There is no strategy that can guarantee a win, and a loss cannot be recovered by placing another bet. If you choose to gamble with Intensity Casino, treat it as a form of leisure and decide in advance how much time and money you are prepared to spend.

Only gamble with money set aside for entertainment after essential expenses have been covered. Never use rent, mortgage payments, bills, food money, savings, borrowed funds or money needed by your family for gambling. It is also important not to gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to solve personal or financial problems.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the game.
• Keep track of your deposits, wagers and overall spending.
• Do not chase losses or increase your bets to try to win back money.
• Avoid gambling on credit or using money you cannot afford to lose.
• Keep gambling separate from essential household and personal finances.
• Do not ask others to lend you money for gambling.
• Remember that a win is not guaranteed, regardless of previous results.

A limit is most effective when it is decided before gambling starts. Take a moment to consider your personal budget and choose an amount that would not affect your ordinary commitments if it were lost. If a limit no longer feels comfortable, stop gambling and review your choices rather than raising it.

Recognising gambling harm

Gambling can become harmful when it starts to affect your finances, relationships, work, studies, health or day-to-day wellbeing. Harm does not depend only on the amount of money involved. Frequent gambling, secrecy, stress and difficulty stopping can all be warning signs. Recognising a concern early can make it easier to take action and seek support.

Consider whether any of the following statements apply to you. You may be gambling more often or for longer than planned, thinking about gambling throughout the day, or feeling restless when you try to stop. You may be hiding your gambling from people close to you, borrowing money, selling possessions, missing work or important commitments, or using gambling to escape loneliness, anxiety or low mood. You may also be chasing losses, increasing your bets, feeling guilty after gambling or returning soon after a loss to try again.

• You find it difficult to stop, even when you want to.
• Gambling is affecting your relationships or causing arguments.
• You are missing bills, appointments, work or study because of gambling.
• You are borrowing money or hiding financial information.
• You feel anxious, disappointed, ashamed or out of control after gambling.
• You spend more time or money gambling than you originally intended.
• You gamble to cope with stress, sadness or other difficult feelings.

If gambling is causing problems, do not try to solve the situation by gambling more. Consider stopping, using account restrictions or taking a break. Speaking openly with someone you trust can also help. You do not need to wait until a problem becomes severe before asking for assistance.

Tools and steps to stay in control

Practical controls can help you maintain a healthier relationship with gambling. Depending on the options available through your account and applicable requirements, you may be able to set deposit, wagering or time limits, take a temporary break, or request account closure. These tools are designed to support your decision, but they work best when combined with honest self-monitoring and a clear personal budget.

Before you play

1. Decide how much money and time you can afford to spend.
2. Set the available limits before starting a session.
3. Make sure essential expenses and financial commitments are covered.
4. Choose a time to stop and plan an activity away from gambling.
5. Consider telling a trusted person about your limits.

While you play

1. Take regular breaks and step away from the screen.
2. Check how long you have been playing and how much you have spent.
3. Keep wagers at an amount that remains comfortable for your budget.
4. Do not increase stakes because of a losing run or a desire to win back losses.
5. Stop immediately if you feel pressured, distressed or unable to stay within your plan.

If you need a break

You can choose to stop gambling for a period that suits your needs. If you believe you are losing control, consider requesting a longer exclusion or account closure rather than relying on willpower alone. Do not create another account to avoid a restriction. If you have asked for an account restriction, allow it to take effect and use the time to review your gambling and seek support.

Support and help in Australia

Free and confidential support is available in Australia for people experiencing gambling harm, as well as for family members and friends. Gambling support services can provide counselling, practical guidance, financial information and help with making a plan to stop or reduce gambling. You can contact an appropriate Australian support service through its current official website or other published channel.

If you are worried about someone else, choose a calm time to talk, explain what you have noticed without judgement and encourage them to seek professional support. You cannot control another person's gambling, but you can protect your own finances, wellbeing and safety. If gambling is connected with threats, violence, serious distress or immediate danger, contact emergency services or an appropriate crisis support service in Australia.

If you feel at risk of harming yourself or someone else, seek urgent help immediately through emergency services or a crisis service. Your safety comes first. Do not continue gambling while distressed or in crisis.

Our approach

Intensity Casino aims to provide clear information and responsible gambling features in line with applicable requirements. We may ask for information to help verify an account, apply age and identity controls, or support safer gambling measures. Account restrictions and other responsible gambling requests may be subject to applicable procedures and may not always be reversible immediately. For account-specific assistance, use the support options provided on the website. Please do not share passwords, payment details or other sensitive information in public channels.

You must be legally permitted to gamble online in your location and meet the applicable minimum age requirement. Gambling laws and support options can vary between Australian states and territories. Make sure you understand the rules that apply to you before using an online gambling service.